Introduction:

Each of your projects will have its own Workplace screen. You'll see different apps in your Workplace depending not only on the Project but also on

• The Package that you Purchased (if you are a Project Owner)

• The Options that you Selected on the Project Setup Page (if you are an Account Owner or Administrator)

• The Permissions you’ve been Granted (if you are a Collaborator)

!! Heads-Up 

Our Table of Contents links might occasionally land you Just Below The Target Section. If this happens, a Simple Scroll Up to the Previous Section will get you right where you need to be.

TABLE OF CONTENTS

• Open an App from the Workplace Screen
  • 1. Go to your Workplace Screen
• Navigate Between Apps or To Go Back to Workplace
  • 2. Switch Between Apps
  • 3. Go Back to Workplace
• Do you Need Help?
  • 4. Access our Help Tool

Open an App from the Workplace Screen

1. Go to your Workplace Screen

1. From the Home screen, click on the Project that you want to work on

2. The Project’s Workplace opens

3. On the Project's Workplace screen, Click the App of your choice 

4. The App will launch

About Apps, Sections and Uses: 

The Apps are organized in sections depending on what they are used for:

• Administration & Team Management, used for Project Set Up and Team Configuration by the Account Owner, Company Owner, Sales Manager or Marketing Manager

• Project Configuration, This section supports users who are typically responsible for the initial set up and ongoing edits during the development’s marketing and sales cycle. (Project Administrator, Sales & Marketing Coordinator, etc.)

• Project Management, The applications support users who are responsible for setting up all the product details within the development project (Project Administrator, Product Manager, Sales & Marketing Coordinator, Internal or External Real Estate Sales Team etc).

• Marketing & Communications Management, used for development and support of marketing activities by Marketing Manager, Designer, Production Artist, Web Designer/Programmer or External Advertising Company.

• Customer & Transaction Management, used by internal or External Sales Representatives, Sales Administration and Coordinators to support sales and marketing personnel.

!!  App General Info and Updates 

To find out more about an App, go to Workplace, hover over the App Icon, and click Settings. This opens the App’s information Drawer where you can see both information about the App and     Updates. 

Navigate Between Apps or To Go Back to Workplace

Info: How to Switch Apps from Inside an Application:

You can quickly Switch from one App to the other using the Switch App Icon. This icon can ONLY be Accessed when you are INSIDE an Application.

2. Switch Between Apps

1. While Inside any App, go to the Top Right of your screen 

2. To the left of the Help Tool find the Switch App Icon - four squares 

3. Click the Icon

4. The Applications Drawer will open

5. From the List, Select the App you want to navigate to

6. The App will Launch

3. Go Back to Workplace

1. While Inside any App, go to the Top Right of your screen and find Help Tool – question mark Icon  

2. To the left of the Help Tool find the Switch App Icon – four squares 

3. Click the Icon

4. The Applications Drawer will open

5. Scroll Down to the Bottom of the List

6. Click Back to Workplace

Do you Need Help?

4. Access our Help Tool

1. If you at any point get stuck and Need Help, go to the Top Right Corner of the screen and click Help

2. Enter a word, sentence, or question, and the Relevant Articles will be displayed

3. If you can't find what you're looking for, go to the Bottom of the help tool Pop-Up and click Contact Us

4. Fill in the Required Fields, and a Support Ticket will be generated

5. To read an Article In Full, find the title and click the Expand Tool next to it

6. This will redirect you to the article in Bildhive’s Knowledge Center

7. To submit a ticket from the Knowledge Center, go to the Top of the screen and click Submit a Ticket

!!  Do you need more details about our Support Tickets?

    Refer to Bildhive’s SLA (Service Level Agreement) in our terms and conditions.